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Frequently asked questions
When Will I Receive My Order?
We understand you want to know when your order will be delivered. When we ship it, you’ll receive the tracking details by email. If you haven’t received it, you can click here to check the status of your order.
What is the Status of My Order?
We understand you want to know when your order will be delivered. When we ship it, you’ll receive the tracking details by email. If you haven’t received it, you can click here to check the status of your order.
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Phone contact
*Our phone customer service is available, but availability may vary depending on traffic on other channels and our team's capacity. During peak times or limited availability, phone customer service may be temporarily closed. Response time via WhatsApp is approximately 5-10 minutes. You'll receive this from our AI agent. A human colleague will take over from our agent later if needed.