Customer Service

Due to ongoing high demand and warm weather conditions, the delivery of some products may take a few days longer than you are used to from us. We apologize for the inconvenience and thank you for your understanding.

How can we help you?

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Send a WhatsApp message
24/7 response within 5-10 minutes*

Send message
Send an email
Response within 24-32 hours on business days

Send email
Phone contact
On business days between 1:00 PM - 3:00 PM*

Contact us
*Our phone customer service is available, but availability may vary depending on traffic on other channels and our team's capacity. During peak times or limited availability, phone customer service may be temporarily closed. Response time via WhatsApp is approximately 5-10 minutes. You'll receive this from our AI agent. A human colleague will take over from our agent later if needed.