Customer Service

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Order Status
Order Status
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Meaning of Statuses
Order Status
Returns
Return (part of) Order
Order Delivered Damaged
Order Status
Product registration
Register My Product
Benefits of Product Registration
Warranty
Order Delivered Damaged
How long is the warranty on a FlinQ product?
Do I get a warranty on a second chance product?
Do you also repair products?

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FlinQ App & Cloud Storage
How do I connect a product to the FlinQ App?
Is the FlinQ App free?
Which WiFi frequency is supported?
How does the FlinQ Cloud Storage work?

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Product Specific
Where can I find the online manual?
Are spare parts available?



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Ordering and Payment
How do I change the delivery address of my order?
How can I cancel my order?
How can I place an order?
What is the status of my order?

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Delivery
How quickly do you ship my order?
Part or full order not received
How does (free) delivery work?
Do I have to pay for returns?

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My question isn't listed

Send a WhatsApp message
24/7 response within 5-10 minutes*

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Send an email
Response within 24-32 hours on business days

Send email
Phone contact
On business days between 1:00 PM - 3:00 PM*

Contact us
*Our phone customer service is available, but availability may vary depending on traffic on other channels and our team's capacity. During peak times or limited availability, phone customer service may be temporarily closed. Response time via WhatsApp is approximately 5-10 minutes. You'll receive this from our AI agent. A human colleague will take over from our agent later if needed.