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24/7 response within 5-10 minutes*

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Response within 24-32 hours on business days

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* Via WhatsApp you usually receive a response from our AI agent within 5–10 minutes. If necessary, a human colleague will take over the conversation later.

Our customer service is available on business days between 08:00 and 17:00. Please keep in mind that WhatsApp conversations are automatically closed after 24 hours. If you send a message over the weekend, it may happen that we can no longer respond to it on Monday. In that case, please send your message again on Monday.