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FlinQ App & Cloud Storage
Frequently asked questions
Redeem code for FlinQ Cloud Storage
1. Open or install the FlinQ app.
2. Log in or create a free account.
3. Add your camera (if you haven’t already).
4. Tap on the camera for which you want to activate Cloud Storage.
5. Tap the three dots “…” or the pencil icon in the top right.
6. Scroll down to “VAS / Cloud Storage” and tap on it.
7. In the next screen, tap “…” again in the top right and choose “Redemption code”.
8. Enter your code and tap “Redeem” (in some app versions, this may be called “Display”).
9. Under “effective device”, select the camera for which you want to use cloud storage
10. Press the blue button “Redeem now” at the bottom to activate your cloud storage
Done! Cloud Storage is immediately active for the chosen period. Before it expires, you’ll receive an email explaining how to extend.
When you get a message that your smart product is already linked to another account, you need to request an unbind. Click here to read how to do this.
Note: we can only process unbind requests for devices that are already linked to the FlinQ app.
If the device is linked to a Tuya account or Smart Life account, the request goes through that party. The request process works the same way.
How long does an unbind request take?
On average, this takes 3 to 5 working days. After that, you can try to connect the device again. Unfortunately, this process cannot be sped up.
When you get a message that your smart product is already linked to another account, you need to request an unbind. Click here to read how to do this.
Note: we can only process unbind requests for devices that are already linked to the FlinQ app.
If the device is linked to a Tuya account or Smart Life account, the request goes through that party. The request process works the same way.
How long does an unbind request take?
On average, this takes 3 to 5 working days. After that, you can try to connect the device again. Unfortunately, this process cannot be sped up.
You can easily share the device with one or more people. Follow the steps below:
1. Add the device to the FlinQ app on your device.
2. Open the relevant product in the FlinQ app.
3. Press the three dots “…” in the top right corner or the pen icon.
4. Scroll to the bottom and select “Share device”.
Important: Before proceeding, the person you want to share the device with must have downloaded the FlinQ app and created an account.
5. Choose “Share with the account FlinQ”.
6. Enter the email address of the other user (this must be the email address they used to register in the FlinQ app).
7. Press “Continue”.
The other person will now receive an invitation and can operate the device.
Depending on the chosen subscription, images are stored for 7 to 30 days in your personal cloud environment. After this, the images are automatically deleted.
The recordings are individually encrypted from upload to storage. This way, we guarantee 100% security of your privacy and data. The images are stored in HD (when possible).
You can cancel the cloud storage at any time. Do you have a monthly subscription? Then cancel it at least 1 day before the renewal date. (Example: if you start on January 1, your subscription will automatically renew on February 1. So, cancel before the end of January). Do you have an annual subscription? Then cancel it at least 1 day before the renewal date.
You can use the cloud storage for all FlinQ Smart Cameras.
The cost of Cloud Storage depends on the package you choose. You can find the current prices in the app or on this page.
With FlinQ Cloud Storage, you can store and view your images and videos recorded with your FlinQ Smart Camera(s) online for up to 30 days. Cloud storage is an optional online service from FlinQ that can be purchased in the FlinQ app. FlinQ offers subscriptions from 1 month to 1 year. Depending on the subscription, recorded media is stored in the FlinQ Cloud for 7 or 30 days. The subscription is automatically renewed every month or year for the same period, unless cancelled. You can cancel quickly and easily in the FlinQ app.
With FlinQ Cloud Storage, you can store and view your images and videos recorded with your FlinQ Smart Camera(s) online for up to 30 days. The cloud storage is an optional online service from FlinQ that can be purchased in the FlinQ app. FlinQ offers subscriptions ranging from 1 month to 1 year. The recorded media are stored in the FlinQ Cloud for 7 or 30 days, depending on the subscription. The subscription is automatically renewed each month or year for the same period, unless it is canceled. You can cancel quickly and easily in the FlinQ app.
It may happen that your network name or provider has changed. You will need to remove the device from your FlinQ app and add it again. In some cases, a reset of the device is necessary; you can find this procedure in your product’s manual.
FlinQ products only work with a 2.4 GHz network. In most routers, you can create separate SSIDs (network names) for both the 2.4 GHz and 5 GHz frequencies, for example:
– FlinQ-office-5GHz
– FlinQ-office-24GHz
A combined signal, where both the 2.4 GHz and 5 GHz frequencies fall under one SSID (network name), is not always supported.
If you need help changing your wifi settings, please contact your internet provider.
Yes, the FlinQ app is free. After downloading, you create an account and can connect your FlinQ devices.
The FlinQ app is available for free for both iOS and Android phones and can be downloaded via the links below.
