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As soon as you visit our website flinqproducts.nl or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information carefully and store it securely. If you have questions or want to know what information we have about you, please contact us. We may update this privacy statement if we find it necessary. Therefore, we recommend that you regularly review this privacy statement to stay informed of any changes. This privacy statement was last updated on February 27, 2024.
1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and all domains related to us. This includes the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data includes all data traceable to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.
This privacy statement applies to all personal data we process and all domains related to us. This includes the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data includes all data traceable to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.
2. Who uses my data?
FlinQ & Co B.V. is responsible for the website flinqproducts.nl and thus the responsible organization for the use of your personal data as described in this privacy statement. The full details are: FlinQ & Co B.V.
Eemweg 74
3755 LD Eemnes
KvK: 68579756
FlinQ & Co B.V. is responsible for the website flinqproducts.nl and thus the responsible organization for the use of your personal data as described in this privacy statement. The full details are: FlinQ & Co B.V.
Eemweg 74
3755 LD Eemnes
KvK: 68579756
3. Whose data do we use?
We process the personal data of everyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.
We process the personal data of everyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.
4. How do we obtain your data?
We receive the data directly from you when you:
• visit our website
• create an account
• fill in information on our website
• contact us via email, phone, or other means
We receive the data directly from you when you:
• visit our website
• create an account
• fill in information on our website
• contact us via email, phone, or other means
5. What data do we use from you?
We use the following data:
• name
• gender
• home or business address
• delivery address
• email address
• phone number
• payment details
• place of birth
• date of birth
• age
We use the following data:
• name
• gender
• home or business address
• delivery address
• email address
• phone number
• payment details
• place of birth
• date of birth
• age
6. What do we use your data for?
We use your personal data only for the purpose we are allowed to use it for:
• we use your data because we want to provide you with the best service as a customer, and we cannot do that without this information
• we use your data to comply with the law, such as keeping data for the tax authorities
We use your personal data only for the purpose we are allowed to use it for:
• we use your data because we want to provide you with the best service as a customer, and we cannot do that without this information
• we use your data to comply with the law, such as keeping data for the tax authorities
7. How long do we keep your data?
We keep your personal data as long as we are legally required to and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we keep your data according to the legal retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data about you, please contact us.
We keep your personal data as long as we are legally required to and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we keep your data according to the legal retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data about you, please contact us.
8. With whom do we share your data?
We may share your personal data with others. We only do this if:
• you are a customer with us
• we are required to do so to comply with the law
We may share your personal data with others. We only do this if:
• you are a customer with us
• we are required to do so to comply with the law
Where do we store your data?
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.
10. How secure is your data with us?
We have done a lot to secure your data both organizationally and technically as best as possible. We have secured our systems and various communication tools to ensure that your data does not fall into the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have been authorized by us. If you have questions about the specific way of securing, please contact us. When we share your data with others, they are also required to handle it with the same care as we do. If you notice that this is not the case, please let us know.
We have done a lot to secure your data both organizationally and technically as best as possible. We have secured our systems and various communication tools to ensure that your data does not fall into the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have been authorized by us. If you have questions about the specific way of securing, please contact us. When we share your data with others, they are also required to handle it with the same care as we do. If you notice that this is not the case, please let us know.
11. What can you ask of us?
Because we use your personal data, you have various rights. We list these rights for you below.
Right to information
We must explain to you in a clear and understandable way what we do with your data and what control you have over it. Therefore, we explain in this privacy statement in detail what data we collect from you and how we handle your data.
Right of access
You can always ask us to view the data we have about you.
Right to rectification
You can ask us to correct your data if it is incorrect or incomplete.
Right to object
You can object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can let us know that you no longer want to receive emails from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer with us or have given permission for the use of your data, you can ask us to send you the digital data we have about you. This way, you can transfer that data to another organization if you wish.
Right to restriction
You can ask us to restrict the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You can ask us to delete all data we have about you. We will then delete all data traceable to you. In some cases, we cannot or are not allowed to delete your data yet. For example, we must keep some data for 7 years for the tax authorities.
Right to file a complaint
You can file a complaint about the way we handle your data. If you have a complaint, we would like to resolve it for you. Please contact our Data Protection Officer. You can also file your complaint with the Dutch Data Protection Authority. Of course, we hope it doesn't come to that, but in the worst case, you can also go to court. In that case, it is the court in the location of FlinQ & Co B.V. that will handle your complaint.
How do I submit a request or complaint?
Send your request or complaint to our Data Protection Officer via info@flinqproducts.nl. We will process your request or complaint within 30 days. If it concerns multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request your details to ensure that you are the correct person whose personal data it is.
Because we use your personal data, you have various rights. We list these rights for you below.
Right to information
We must explain to you in a clear and understandable way what we do with your data and what control you have over it. Therefore, we explain in this privacy statement in detail what data we collect from you and how we handle your data.
Right of access
You can always ask us to view the data we have about you.
Right to rectification
You can ask us to correct your data if it is incorrect or incomplete.
Right to object
You can object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can let us know that you no longer want to receive emails from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer with us or have given permission for the use of your data, you can ask us to send you the digital data we have about you. This way, you can transfer that data to another organization if you wish.
Right to restriction
You can ask us to restrict the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You can ask us to delete all data we have about you. We will then delete all data traceable to you. In some cases, we cannot or are not allowed to delete your data yet. For example, we must keep some data for 7 years for the tax authorities.
Right to file a complaint
You can file a complaint about the way we handle your data. If you have a complaint, we would like to resolve it for you. Please contact our Data Protection Officer. You can also file your complaint with the Dutch Data Protection Authority. Of course, we hope it doesn't come to that, but in the worst case, you can also go to court. In that case, it is the court in the location of FlinQ & Co B.V. that will handle your complaint.
How do I submit a request or complaint?
Send your request or complaint to our Data Protection Officer via info@flinqproducts.nl. We will process your request or complaint within 30 days. If it concerns multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request your details to ensure that you are the correct person whose personal data it is.
12. What rules apply to this privacy statement?
Our privacy statement must meet various conditions. These conditions can mainly be found in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law are applicable to our privacy statement.
Our privacy statement must meet various conditions. These conditions can mainly be found in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law are applicable to our privacy statement.
13. What cookies do we use?
You can indicate which data we are allowed to use from you. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website specifically to you to make its use easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:
• functional cookies, such as session and login cookies for keeping track of session and login information
• anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
• non-anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
• tracking cookies such as advertising cookies intended for displaying relevant advertisements
More specifically, we use the following cookies:
• Google Analytics anonymized (analytical cookies)
• Google Analytics (analytical cookie)
• Facebook (tracking cookie)
• Google Adwords (tracking cookie)
You can indicate which data we are allowed to use from you. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website specifically to you to make its use easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:
• functional cookies, such as session and login cookies for keeping track of session and login information
• anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
• non-anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
• tracking cookies such as advertising cookies intended for displaying relevant advertisements
More specifically, we use the following cookies:
• Google Analytics anonymized (analytical cookies)
• Google Analytics (analytical cookie)
• Facebook (tracking cookie)
• Google Adwords (tracking cookie)
14. What do we do with data from minors?
We do not specifically target minors with our website or as an organization. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume that you have obtained this permission before your visit.
We do not specifically target minors with our website or as an organization. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume that you have obtained this permission before your visit.
15. Do you have a question about this privacy statement?
Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@flinqproducts.nl. We are happy to help you.
Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@flinqproducts.nl. We are happy to help you.
16. Mobile Service Terms
The mobile messaging service of FlinQ & Co B.V. (the “Service”) is operated by FlinQ & Co B.V. (“FlinQ & Co B.V.”, “we” or “us”). By using the Service, you agree to these terms (“Mobile Terms”). We may change or terminate the Service or certain features thereof at any time without prior notice. To the extent permitted by applicable law, we may also change these Mobile Terms at any time. By continuing to use the Service after the effective date of such changes, you accept these changes.
By consenting to the SMS/text messaging service of FlinQ & Co B.V., you agree to receive recurring SMS/text messages from and on behalf of FlinQ & Co B.V. via your mobile provider to the mobile number you have provided, even if this number is registered on a national or local do-not-call list. The messages may be sent via an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (such as order updates, account notifications, etc.). Promotional messages may include promotions, offers, and marketing messages (such as reminders of abandoned shopping carts).
You understand that it is not mandatory to sign up for this program to make purchases, and that your consent is not a condition for a purchase with FlinQ & Co B.V. Participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees that your mobile provider charges for sending and receiving messages. The frequency of messages varies. Message and data rates may apply. Check your mobile plan and contact your provider for more information. You are fully responsible for all costs associated with SMS/text messages, including your provider's charges.
You can unsubscribe from the Service at any time. Send the keyword STOP to FlinQ or click on the unsubscribe link (if available) in one of our messages. You will then receive a one-time confirmation of your unsubscription. After that, no more messages will be sent unless you initiate contact again. If you have signed up for other mobile programs from FlinQ & Co B.V. and wish to unsubscribe from those as well, you must do so separately according to the instructions in the respective terms of those programs.
For support or help with the Service, you can text HELP to FlinQ or send an email to info@flinqproducts.nl.
We may change the short code number or phone number with which we operate the Service at any time and will inform you about this. You acknowledge that messages, such as STOP or HELP, that you send to a changed number may not be received, and we are not responsible for processing such requests.
The mobile providers supporting this Service are not liable for delayed or undelivered messages. You are required to provide us with a valid mobile number. If you get a new number, you must re-enroll in the Service with your new number.
To the extent permitted by law, you agree that we are not liable for failed, delayed, or incorrectly delivered information via the Service, any errors in the information, or any action you take or do not take based on that information or the Service.
The mobile messaging service of FlinQ & Co B.V. (the “Service”) is operated by FlinQ & Co B.V. (“FlinQ & Co B.V.”, “we” or “us”). By using the Service, you agree to these terms (“Mobile Terms”). We may change or terminate the Service or certain features thereof at any time without prior notice. To the extent permitted by applicable law, we may also change these Mobile Terms at any time. By continuing to use the Service after the effective date of such changes, you accept these changes.
By consenting to the SMS/text messaging service of FlinQ & Co B.V., you agree to receive recurring SMS/text messages from and on behalf of FlinQ & Co B.V. via your mobile provider to the mobile number you have provided, even if this number is registered on a national or local do-not-call list. The messages may be sent via an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (such as order updates, account notifications, etc.). Promotional messages may include promotions, offers, and marketing messages (such as reminders of abandoned shopping carts).
You understand that it is not mandatory to sign up for this program to make purchases, and that your consent is not a condition for a purchase with FlinQ & Co B.V. Participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees that your mobile provider charges for sending and receiving messages. The frequency of messages varies. Message and data rates may apply. Check your mobile plan and contact your provider for more information. You are fully responsible for all costs associated with SMS/text messages, including your provider's charges.
You can unsubscribe from the Service at any time. Send the keyword STOP to FlinQ or click on the unsubscribe link (if available) in one of our messages. You will then receive a one-time confirmation of your unsubscription. After that, no more messages will be sent unless you initiate contact again. If you have signed up for other mobile programs from FlinQ & Co B.V. and wish to unsubscribe from those as well, you must do so separately according to the instructions in the respective terms of those programs.
For support or help with the Service, you can text HELP to FlinQ or send an email to info@flinqproducts.nl.
We may change the short code number or phone number with which we operate the Service at any time and will inform you about this. You acknowledge that messages, such as STOP or HELP, that you send to a changed number may not be received, and we are not responsible for processing such requests.
The mobile providers supporting this Service are not liable for delayed or undelivered messages. You are required to provide us with a valid mobile number. If you get a new number, you must re-enroll in the Service with your new number.
To the extent permitted by law, you agree that we are not liable for failed, delayed, or incorrectly delivered information via the Service, any errors in the information, or any action you take or do not take based on that information or the Service.